Frequently Asked Questions

Coaches and Coaching

  • How is my child's coach selected?

    Our expert learning strategists will assess your child's needs and match them with the most suitable coach.

  • Who are the coaches?

    At Coachbit, our coaches come from diverse backgrounds and excel in their respective fields. They undergo thorough screening, training, and background checks. You can explore their coach profiles here.

  • What is a coaching team?

    Each coach is part of a coaching team. The team provides a space where coaches can collaborate on problem solving for each student. Additionally, if a coach is ill for a day, another member of the team can step in to ensure consistency.

  • How will the coach interact with my child?

    It depends on which coaching plan you select. Options span a combination of video or phone calls, and messaging via chat on the Coachbit app.

  • How much time does coaching take?

    Live video or phone calls take approximately 15 minutes. The daily tiny step takes between 5-15 minutes to complete. Our program will gradually integrate with their homework/studying/productivity routines, but it does this in a way that ends up saving time.

  • Is coaching suitable for college students?

    Coaching is highly beneficial for college students. We specialize in building productivity routines tailored to task management and study skills, which are essential for success in college. Additionally, our foundational routines support students in maintaining consistent morning and evening habits, addressing common challenges like lack of sleep and disorganization, which can hinder college performance.

  • Is coaching done via live video call?

    Yes, if you select a video coaching plan. Otherwise, all communication happens via chat on the Coachbit app (just like texting a friend).

  • My child is anxious about video calls

    No problem – this is common. You can stick with chat only, or coaches can begin with chat and progress steadily to voice messages, then video messages, then live phone calls and eventually live video calls. This gradual progression mimics how we steadily upgrade habits too.

  • Can I request a specific coach?

    Once you've completed payment and shared your child's preferred schedule, we'll check your preferred coach's schedule and availability. If they're free during those times, we'll gladly pair them up with your child!

  • Can the coaching journey be customized for my child?

    Yes, the coach will customize the coaching journey to meet your child's needs.

  • At what age can my child start coaching?

    We welcome students starting from 10 years old, covering both school and college/university levels.

Billing

  • How much does it cost?

    You can view prices on our pricing page.

  • How does payment work?

    Changing behavior takes time, which is why we recommend our 12-month subscription. You can pay upfront and save 30%, or choose a monthly payment option. Prefer to try it out first? We also offer a flexible month-to-month plan. All payments are securely handled by Stripe, a trusted global payment platform, and you can use any major credit or debit card.

  • Can I upgrade or downgrade my plan?

    You can upgrade or downgrade between weekly and daily coach check-ins at the end of your subscription period.

  • How do I update my billing information?

    You can update your card details or billing information on your parent dashboard, under My Account, Billing. If you do not have access to the parent dashboard, please reach out to support at: support@coachbit.com.

  • Can I add a sibling to my subscription?

    Yes, you can add as many kids to your subscription as you would like. Get 10% off your subscription if you sign up more than one child.

  • Can I pause coaching?

    Yes, coaching can be paused at any time during your subscription. If you would like to pause coaching, please email our support team at: support@coachbit.com. Coaching can be paused for 30, 60, or 90 days.

  • How do I cancel coaching?

    You can cancel at any time during your subscription. If you would like to cancel coaching, please email our support team at: support@coachbit.com. If you are subscribed to one of our longer-term subscriptions, please note that we charge an early cancellation fee (see our T's and C's).

General

  • Where can I apply to become a coach?

    Please apply here: Coachbit Careers.

  • How does my child download the Coachbit App?

    The easiest way is to search 'Coachbit' in the App Store or Google Play Store. Here are the links: Apple App Store Google Play Store

  • How long is the program?

    Our program doesn't have a set duration because every child progresses differently. We tailor the coaching journey to your child's needs, understanding that progress in habits, skills, and routines varies over time. Our coaching supports continual growth, offering varying levels of difficulty in habits and skills and ensuring ongoing support without a fixed graduation period.

  • In which countries is coaching available?

    Coaching can be done from anywhere in the world. We have both students and coaches located internationally.

  • What devices does the Coachbit app work on?

    The Coachbit app is optimized for smartphones and works seamlessly on both iOS and Android devices. While it is also compatible with tablets, we recommend using it on smartphones for the best experience.

How many core habits and skills is your child missing?

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An array of habit tiles.