To ensure this is what the user wants to do, we have added a step that requires the user to enter their first and last name, as well as their coach's name in the app, to trigger the delete request process for that account.
Following entering all the correct details, our support team will reach out to the user and ensure this is the action they would like to take, as well as inform the user that the request to delete their account is unrelated to their subscription with Coachbit Inc.
Finally, the user's paying customers will be emailed a link where they can enter the users' email address and confirm the delete request for that account. The delete request will then trigger internal emails in which our team will start with deleting the account and associated data within 30 days of the request being made.
The only data we keep is data that is required for us to keep by law.